8x8: Voicemails Not Received via Email

Sometimes we stop receiving voicemail where before it had always worked without issue.

Voicemails are stored indefinitely and must be manually erased to make room for new voicemails once capacity has been reached.

If your voicemail box is at capacity, new voicemails will not be received and by extension, receiving a transcribed MP3 of that voicemail will no longer be sent to your email address.

8x8's support article How Do I Delete My Voicemails can teach you how to delete old voicemails to make more room for new messages.

There is an administrator-only option to automatically delete old voicemails after it has been emailed so that you do not have to deal with manually removing these if you choose not to. Please click here to open a ticket to request this feature be used on your 8x8 service if you'd prefer it over how it's working now.

Procedure 

Deleting in Bulk

From 8x8 Work for Desktop

1. In 8x8 Work for Desktop click the Phone icon.
   
   
2. Click the Voicemails tab.
   
   
3. Hover over a voicemail you want to delete and you will see 3 dots appear on the right
   
   
4. Click More Options (three dots) > Delete
5. Click either Select All > Delete. If you want to delete all the voicemail OR >>
   
   
   
   << Click the boxes next to all the voicemail you want to delete individually and then click Delete
   
   

From 8x8 Work for Mobile

1. In 8x8 Work for Mobile tap the Calls icon.
2. Tap the Voicemails tab.
3. Slide a voicemail to the right and click Select All. 
4. Tap Delete.

Deleting Single Voicemails by Phone

1. On your phone, access voicemail options:
2. From your own extension
   Dial 555and enter your voicemail password.
   • From another extension in your system
     Dial 500, enter your extension number, then enter your voicemail password.
3. From the audio main menu, press 1to Review Messages.
   • Press 1 to listen to New messages.
   • Press 2 to listen to Old messages.
   • Press 3 to listen to Group messages.
4. Either while the message is playing or right after it finishes playing, press 3 to delete that message.
5. To exit voicemail options, press 9 (or hang up).