Please note: Using the Apple/Android App, 8x8's Desktop App, or using 8x8 via the web at https://work.8x8.com does not require the use of a Voicemail PIN because Visual Voicemail is built into these options.
A handy "take with you" guide can be found in the 8x8 Help Center, including a PDF of the 8x8 Voicemail Quick User Guide.
To update your Voicemail PIN and its greeting from your desk's physical phone:
- Lift the handset (or press Speakerphone Button).
- Dial 555.
- After hearing challenge for PIN, press #.
- You'll hear: "The password you entered does not meet security requirements." This is true as there is not yet a PIN configured, which by nature doesn't meet security requirements.
- You'll be asked to enter a new PIN (minimum of 6 digits).
- After setting your new PIN, you should have complete access to your VM Box! (PDF Voicemail Quick Reference Guide)
- Use the menu to guide you in setting your Voicemail Greeting.
- Hang up the handset (or press Speakerphone Button) to finish.
- Dialing a hardware phone's 555 should now work with your PIN.
- Those using mobile devices ONLY: Those choosing not to use the site, app or desk phone should know the 8x8 app on mobile devices does not yet provide a way to update a voicemail greeting, despite having Visual Voicemail!
Via the site on a browser, or the 8x8 app just clicking the settings cog/gear ⚙ provides some tabs, one of which is named Voicemail. This is where you can record several Voicemail greetings, as you need.
If you've forgotten your 6+digit PIN and need it reset, please email [email protected] to generate a ticket and request help for the reset.
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