Support Framework - Mission Statement - Vision Statement

    Welcome to the IT Support Framework of Robinson Park!

    In this article, we provide an overview of the scope and limits of our IT support, ensuring that we have the resources and guidance needed to navigate both company and personal devices efficiently.

    We believe in empowering our workforce through innovative technology solutions and nurturing a culture of self-resourcefulness. This framework outlines our commitment to maintaining the functionality of our critical systems and offers practical steps for self-help and troubleshooting.

    Explore the details below to better understand how we can support your technology needs and help you thrive in our collaborative environment.

Vision Statement: Enriching our workforce by shaping the future of technology, providing innovative and reliable solutions that enhance productivity and drive the success of our team.

Mission Statement: Delivering exceptional IT services that support our company's vision of shaping the future of real estate. We strive to ensure seamless operation of our technology assets, nurture a culture of self-resourcefulness, and provide solutions that drive both personal and professional growth for our partners.

    Our IT department is dedicated to enhancing the technology experience for our team. This framework outlines the scope of our IT support, ensuring clarity on responsibilities for company and personal devices.

Empowering Your IT Experience: Robinson Park IT is committed to maintaining the efficiency and functionality of our company’s technology assets and digital services, which include:

• Digital Communications Equipment

• Networking Infrastructure (Routers, Firewalls, Switches)

• WiFi Systems

• End-user Computers and Laptops

• Servers and Storage Solutions

• Cloud Environments (Office 365, Exchange Online, Intune, Entra ID)

• Digital Security Systems

• Surveillance Cameras

• Access Control Systems

Note: The above list does not include personal devices.

Our focus is on these critical systems to support seamless business operations.

Self-Resourcefulness with Personal Devices: We understand the importance of accessing company resources on personal devices. To ensure a smooth experience, we encourage exploration of our self-help resources. If these efforts are unsuccessful or the details are outdated or incomplete, please create a support ticket.

Optimized Setup:

• Company Resources: Set up and access company resources on personal devices by visiting our support website and searching for related articles.

Proactive Troubleshooting:

• Knowledgebase: Search our comprehensive knowledgebase for tips, tricks, and best practices. Many common issues have detailed articles that can guide you step-by-step.

• Step-by-Step Guides: Follow our guides for setting up company resources and resolving common issues on personal devices.

Using these resources, one can often resolve common issues independently. If difficulties are still encountered after following the self-help instructions, our IT team is here to assist via the ticketing system. One can also email [email protected] to open a help ticket as well.

Personal Device Support Options: For personal device issues, consider these support options:

• Device Manufacturer Support: Contact the manufacturer for guidance and repairs.

• Service Provider Support: Reach out to your service provider for support.

• Independent Repair Businesses: Seek assistance from local repair shops for cost-effective solutions.

Example: If assistance is needed setting up company resources on your personal device, explore our self-help resources first. Should further support be required after that, we’re here to help via the ticketing system. If your personal device isn't working as reasonably expected when using popular software like Outlook, IT will differ back to device support until those issues are resolved so that we can then continue helping support the apps our business uses.

By following this framework, we enhance the IT support experience for everyone, focusing on company needs while providing guidance for personal device support.